1. Provider
- Provider
- Arman Airapetov, self-employed individual (professional income tax payer), Russian Federation
- Taxpayer ID (INN)
- 231907574902
- hello@offloaddesk.com
- Phone
- +7 995 224-20-77
- Telegram
- @offloaddesk
OffloadDesk is the trading name under which the provider offers the services below.
2. Services
The provider designs, builds and, if ordered, operates automations for back-office tasks (for example invoice and order entry, document intake, data transfer between systems and routine reporting). The services are offered to businesses, not to consumers.
Each order has a written scope, agreed by email before payment. It lists the deliverables, the inputs and access the customer provides, what is not included, the timeline and the price. If these terms and an agreed scope differ, the scope prevails.
3. Order and acceptance
The provider's proposal is an offer. The customer accepts it by confirming the scope in writing and paying the payment link sent for that scope. The contract is formed when the payment is received.
4. Prices and payment
- Pilot automation: from €900, one-off. Managed running: from €300 per month. The price of each order is the one in its agreed scope.
- Payment is made in advance, by card, through the Prodamus payment service. Prices are agreed in euros. The payment link charges euros where the payment service accepts them; otherwise it charges Russian rubles at the Bank of Russia rate on the day the link is issued, and the payment page shows the euro price, the rate and the ruble amount. Any conversion into the card's currency is made by the card's bank at its own rate.
- Prices exclude VAT. The provider is not registered for VAT. Business customers in the EU account for VAT under the reverse-charge rules where they apply.
- The provider issues a receipt for every payment.
5. Delivery and acceptance
Services are delivered remotely: the provider sets up the automation in the customer's systems or in accounts agreed in the scope, and hands over access and a short written description by email. The provider delivers within the timeline in the scope, usually 1 to 4 weeks for a pilot. The timeline is extended by any delay in inputs or access the customer has to provide. Within 5 business days of delivery the customer either confirms that the deliverables are met or lists specifically which are not. Without an answer in that period, the deliverables count as accepted. The provider fixes listed shortfalls within a reasonable time.
6. Refunds and cancellation
- Pilots: if the agreed deliverables are not met by the agreed deadline for reasons attributable to the provider, and the provider cannot fix them within 10 business days of the customer's notice, the customer gets a full refund.
- Before work starts the customer may cancel an order for a full refund.
- Managed running can be cancelled at any time, effective at the end of the paid month. Months already paid are refunded only if the service was not provided.
- Refunds are made through Prodamus to the card used for the payment within 10 business days of approval. How quickly they reach the account depends on the payment service and the bank.
Refund requests go to hello@offloaddesk.com.
7. Customer data and confidentiality
The provider keeps the customer's business information confidential and uses it only to perform the order. Where the provider processes personal data on the customer's behalf, both parties sign a data processing agreement (GDPR Art. 28) before work starts. The provider's own processing is described in the privacy notice.
8. Liability
To the extent the law allows, the provider's total liability under an order is limited to the amount paid for that order. The provider is not liable for indirect or consequential loss, such as lost profit or data the customer did not back up. Nothing in these terms limits liability that cannot be limited by law.
9. Governing law and changes
These terms are governed by the law of the Russian Federation. The parties first try to settle any dispute by negotiation. The provider may change these terms for future orders; an order already paid keeps the terms in force when it was accepted.